Cynefn is domiciled in the UK.

All European online retail platforms must adhere to the Consumer Contracts Regulations which came into force in the UK on 13 June 2014 (replacing the Distance Selling Regulations).

These regulations outline the various rights consumers have when it comes to cancelling orders which aren’t required. However, there are a number of exemptions to these rules and the types of product we sell fall under those items that you are unable to return once received, unless there is a defect with the product.

Exemptions are made for tailor-made or personalised items. All print on demand products are tailor made, custom-made and bespoke to the end-consumers individual specifications.

This means you may cancel your order at any stage, provided our manufacturers have not initiated production for your order.

While we want every order to be perfect, mistakes can happen from time to time. We can offer reprints and refunds for your orders if there are order mistakes.

If there is a defect with your product please send us a photo with your order number to support@cynefn.com and we will initiate an exchange or refund for you.

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Digital Products

We do not issue refunds for digital products but please email us if you need help with your order.