Cynefn.com | Privacy Policy

Last updated: April 2025

Thank you for visiting Cynefn. We care deeply about your privacy and are committed to protecting your personal information. This policy explains how we collect, use and safeguard your data when you visit our website or purchase from us.

If you have any questions about this policy, you can contact us at hello@cynefn.com

1. What information do we collect?

Personal information you provide We collect personal details you provide when placing an order, signing up for our newsletter, or contacting us. This may include:

Name
Email address
Shipping and billing address
Phone number
Payment details (processed securely via third-party providers)

All information you provide must be accurate and kept up to date. If your details change, please let us know.

Automatically collected information We may collect technical information when you visit our site, such as:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent on the site

This helps us maintain the security and performance of our website and improve your experience.

Cookies We use cookies and similar technologies to enhance your browsing experience. You can manage or disable cookies via your browser settings. For more information, please refer to our Cookie Policy.

2. How do we use your information?

We use your personal information to:

Process and fulfil your orders
Communicate with you about your order
Provide customer support
Send marketing emails if you have opted in
Improve our website and services
Comply with legal obligations

We only use your data when we have a legal basis to do so – this may be because you have given consent, it is necessary to fulfil a contract, or we have a legitimate business interest.

3. Fulfilment & Third Parties

To fulfil your order, we share your delivery details with Prodigi, our professional print partner. Prodigi produces and ships your order directly. They receive only the information needed to complete your order and do not use it for any other purpose.

We have a data processing agreement in place with Prodigi to ensure your personal data is handled securely and in compliance with UK GDPR.

4. EU Product Safety (GSPR)

We do not currently ship to countries within the European Union. However, we are committed to meeting the requirements of the EU General Product Safety Regulation (GSPR).

When EU shipping becomes available, Prodigi will act as the authorised economic operator for our EU orders, ensuring our products meet all required safety and traceability standards.

5. How long do we keep your information?

We keep your data only as long as necessary to fulfil the purposes outlined in this policy. When your data is no longer needed, we securely delete or anonymise it. If you have an account with us, your data will be retained for as long as your account is active.

6. How do we keep your information safe?

We take appropriate technical and organisational steps to protect your personal information. However, no method of online transmission is completely secure, and we cannot guarantee absolute security. You should only use our website in a secure environment.

7. Your rights

If you are based in the UK or European Economic Area, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent at any time
Object to or restrict how we process your data

To exercise any of these rights, please contact us at hello@cynefn.com

8. Marketing communications

You can opt in to receive emails from us about new collections, promotions and news. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

9. Do we collect information from children?

No – our website is not intended for children under 18, and we do not knowingly collect data from minors.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect legal, operational or service changes. Any updates will be posted on this page with the revised date.

11. Contact us

If you have any questions or concerns about this policy or how we handle your data, please email us at hello@cynefn.com